Customer XP / Teacher

Resumen personal

EDUCATION 2011 UNIP – Universidade Paulista Majored in Languages Licentiate in Portuguese, English and Literature PROFESSIONAL EXPERIENCE Dec/19 – Apr/16 ABRAMO DO BRASIL- Multimedia Contact Center Team Leader of Customer Relations for Alitalia Airlines Responsible for the team who solves after flight problems such as: flight delays, bad practices and lost and damage luggage; Provide bilingual services; Manage booking and trips with Alitalia. Oct/17 – Jan/14 IBÉRICA – Teaching and Learning English Teacher Taught Portuguese grammar and literature as well as English writing for school tutoring, university prep courses, ENEM (Brazilian High School National Exam) and scholarship exams; Feb/13 – Oct/09 IBM Call Taker - Smart Share Call Dispatcher Responsible for the call organization for big and medium sized companies, as well as big to small machinery technician management; Responsible for pieces request and shipping (online and manually) according to the technician needs. Connect Team Member (group that looks after the well-being of operations by interacting analysts, supervisors and managers) Responsible for solving first level problems for users of big companies. July/09 – Jan/09 EDS - Electronic Data Systems Help Desk Assistant Junior – Visanet account Assisted retail companies with operational problems in card machines. Dec/08 – Nov/06 Atento Explained telephone services and plans; Worked with resale of plans, lines and services; Gave practical solutions for billing and billing mistakes . Sep/06 – Oct/05 Fast Line Contact Center Ltda Customer Service Attendant - O Estado de São Paulo Newspaper Account Worked with sales of active and receptive; Gave explanations about changes and additional services. Oct/05 – Jul/05 TIM - Celulares Client Consultant Gave information on main products; Solved billing and mobile line problems. LANGUAGES English CEFR – C1 Reading/Writing: Fluent Speaking/Listening: Fluent Spanish CEFR – A2 Reading/Writing: Basic Speaking/Listening: Basic EXTRA COURSES 2011 Reading and Comprehension – Critical Analyses of Discourse 2011 The Text under a Multimodality View: Reflections 2010 Portuguese Morphosyntax I, II, III 2010 Portuguese Semantic and Stylistic 2009 Coherence and Cohesion TEXT REVISION AND PROOFREADING in PORTUGUESE ● O Mistério da águia dos Olhos Verdes, Suzely Serqueira ● Cura pela Medicina Espiritual, Dr. Ruy Mercúrio ● O Pastor e a Bruxa de Açores, Roseane Guedes Herdt ● Yan Love, Luiz Guilherme de Moura Ferreira ● Cracolândia - Inferno Central, Udson Souza A ● Purificação, Rafael H. S. Pantoja ● Blog: Entre Cafés e Cigarros http://entrecafecigarros.blogspot.com.br/ TRANSLATION to ENGLISH ● Interviews and articles of/for Opeth Band ● Monographs ● Bachelor Final Papers Education: Some college/University in Education

Habilidades

Virtual Assistant8 Call center8 Receptionist8 Transcription8 Customer service8 Translation: Portuguese8 Translation: English8 Editing8 Education / teaching 8