Información general

Descripción de la tarea y requisitos

For a project in we are looking for a:

IT-Consultant (m/f/d) documentation/communication role (SharePoint administration experience) ID25712-2

Duration : 07.10.2024 – 31.12.2024
Volume : 460h remote (37h week/8h day)
Location : remote

Project description: The Printing Service is currently undergoing a tender process. The aim of the project is to include a printing service solution and to refresh the printer/plotter fleet. Following the RFP phase in Q2 2024, Q4 2024 will focus on supplier selection, supplier onboarding and project management (resource planning, timeline and dependency management, stakeholder management, risk management).

tasks:
? Gathering information for the creation of a collection and summarization of the current processes of the printing service by planning and realizing an online workshops with the customer Service Owners
? Alignment with external service providers on the future set-up and required process changes based on the gathered information and own expertise
? Professional Creation of a documentation of the results and relevant knowledge base articles and present them to the customer for a signoff
? Establishment of a SharePoint library to create a central repository for all support and training documentation
? Creation of training materials and training requirements for different target groups (provided by the customer in advance)
? Creation of user guides and web documents for support agents and end users (internal customer employees) based on information provided by the customer service owner and own knowledge and experience
? Handing over the final created documentation and support guides to the customer Germany, UK, Sweden, Netherland and Belgium and check whether they are viable for each country regarding language and content

Skills:
Must have:
Fluent written and speaking skills in English and German;
Minimum 2 years overall IT experience within a documentation/communication role;
experience in documentation administration (SharePoint administration experience);
experience in compiling training material;
project management & stakeholder management
Please submit profiles in english!

Application and contact:
If we have aroused your interest, we look forward to receiving your detailed Word profile, stating your hourly rate, EU-DSGVO agreement and availability.

Thank you in advance and best regards

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