Información general

Descripción de la tarea y requisitos

We are looking for an IT Documentation and Training PMO (m/f/d) experienced in SharePoint

Start: 07.10.2024
End: 31.12.2024
volume: ca. 37 Hours/ week
Location: Remote
Language: German and English

Background: The Printing Service is currently undergoing a tender process. The aim of the project is to include a printing service solution and to refresh the printer/plotter fleet. Following the RFP phase in Q2 2024, Q4 2024 will focus on supplier selection, supplier onboarding and project management (resource planning, timeline and dependency management, stakeholder management, risk management).

Tasks (independent delivery):
● Gathering information for the creation of a collection and summarization of the current processes of the printing service by planning and realizing an online workshops with the Service Owners
● Alignment with external service providers on the future set-up and required process changes based on the gathered information and own expertise
● Professional Creation of a documentation of the results and relevant knowledge base articles and present them to client for a signoff
● Establishment of a SharePoint library to create a central repository for all support and training documentation
● Creation of training materials and training requirements for different target groups (provided by client in advance)
● Creation of user guides and web documents for support agents and end users (internal employees) based on information provided by the internal service owner and own knowledge and experience
● Handing over the final created documentation and support guides to the client entities in Germany, UK, Sweden, Netherland and Belgium and check whether they are viable for each country regarding language and content

Skills: (must have)
* Fluent written and spoken skills in English and German
* Minimum 2 years overall IT experience within a documentation/communication role
* Experience in documentation administration (SharePoint administration experience)
* Experience in compiling training material
* PMO; Project management & stakeholder management

We are excited to hear back from you for this captivating new role. Please apply with your most recent CV