IT Manager

Personal summary

Head of IT • Emerald Park, Ireland o ResponsibleforRostering,Budgetingandallmanagerialduties for the IT Department. o ProjectManagerfornumerousProjectsthroughoutthistime. May 2021 – August 2022 IT Manager • Emerald Park, Ireland o ManagedtheServiceDeskusingZendeskTicketingSystem. o ResponsibleforTicketQueueManagement. October 2018 – May 2021 IT Tier 1+2 Support Engineer • Ortus Managed IT and Cloud, Ireland o PartofanMSPteamthatdealtwith100sofcompaniesto support their IT Systems. o ConductedOnsiteVisitsanddealtdirectlywithkeydecision makers of various companies. March 2016 – August 2016 Business Intelligence Intern • American Tower, Boston, MA. o PartofaprojectteamusingAgilemethodology. o UsedSQL,andExcelindailyduties. March 2015 – August 2015 Sales Assistant • Blarney Castle and Gardens, Ireland o Workedbehindthecounterontillsandalsogavetoursandheld people while kissing the Blarney Stone. May 2014 – January 2015 Clerical Worker and Receptionist • Bons Secours Hospital, Ireland. o WorkedasaClericalworkerandReceptionistintheNurse Education Centre. May 2013 – January 2014 Retail Assistant • Dunnes Stores, Ireland. o WorkedasaSalesAssistantfortheHolidayPeriods. May 2012 – September 2012 Retail Assistant • Blarney Woolen Mills, Ireland. o SalesandStockManagement. March 2011 – September 2011 Bar staff, Waiter and Hotel Porter • Blarney Castle Hotel o Barwork,Waitering,PorteringandStockManagement Education: College/University in Computer Sciences

Skills

Computer Network Technician8 Project Management8 Microsoft Sharepoint8 IT Consultant8